Week 3 Identifying and using good design

The design on the G Force Race Car website is pretty good they show their products and services but I notice it doesn’t have a link to any social media website and that could be a big mistake because like the book says you have to spend 20 percent of the time on the website and 80 percent on social media. I would just add the links to the social media pages to this website and if they don’t have a Facebook page I would recommend getting one.  

Weld Tec shows their products on their website but that’s about it and the company history, it doesn’t have a link to social media or pages li FAQ, search, pricings, or shop. I would put the pricing of the items because some people like me like to compare prices online.

The ford Website is really complete as you get to the website it shows you links to the social media, locate your own dealer, support, and it’s very interactive with the customers.

The Toyota website has built your own car, pricing, find a dealer and it has links to the social media pages.

Week 2 Communication: Business & Consumer

Have you ever experienced difficulty communicating with a business?

I’ve had difficulty communicating with a business over the phone and I’m sure everyone has had this problem as well. Trying to talk to a customer service agent is not something I enjoy doing, often they let you waiting for almost an hour to answer a two minute question and sometime either they don’t hear you or you can’t understand them.

 Would social media have made it easier to get noticed or get your problem solved?

  Social media has made it a little easier because now they have people working online and they will answer to your questions via chat. There is also this new thing that when you are not satisfy with a product or service you can hashtag it with something bad and some companies track those bad reviews and do something to fix the problem.

Have you ever had a positive experience communicating with a business through social media? 

I wish more companies would use social media as a way to provide a better customer service but some companies that offer services online don’t use this resources. Sometimes I believe for the benefit of the company because a customer service agent over the phone doesn’t answer all your questions but via chat it’s different because they can’t use the excuse that they didn’t hear you like they do over the phone. I haven’t really has any negative experiences communicating with a business through social media because they usually reply to emails really quick and answer any questions and concerns that the customer has.  I’ve also found some businesses thanks to the help of social media. Social media makes it easy to find a product or service.

Week 1 Personal or Business Social Media

social networks like Facebook. Twitter and Instagram can all be for personal use or for business, we may think that they are just useful for personal use but they make it easy for anyone to start and promote their business.